Although Sorted Skin has been specifically formulated for sensitive skin, which can often be experienced or heightened during pregnancy, products have not specifically been tested on expectant women, However, our products do not contain any ingredients known to be unsafe or cause reactions during pregnancy.

Our products have not been tested for use on infants and children. However, we are working on a range of skincare products specifically for babies and children to be launched later in 2022.

Prebiotic ingredients stimulate growth by selectively feeding the pre-existing good bacteria within the skin’s microbiome. This outcompetes and wipes out any bad bacteria, ultimately creating an equilibrium within the skin. 

Probiotics are living strains of bacteria that add to the population of good bacteria. However this can often shorten the shelf-life of a product. 

No animal-derived ingredients are used in any of the Sorted Skin range, meaning every product is 100% suitable for vegetarians and vegans.

All of our products are cruelty-free in line with European law and our own values to never test on animals.

Our 5 in 1 Anti Redness Day Cream SPF50 is ideal for acne prone skin as it conceals blemishes and deals with inflammation and redness. The prebiotic ingredients help to support acne prone skin.

We do have a dedicated oily / acne prone skin range in development, ready to launch later in 2022.

Every single product in the Sorted Skin range is designed first and foremost for sensitive skin on the face, body and intimate areas. Each of our ranges have its own unique blend of natural essential oils and extracts that are developed to target a specific skin problem.

All products have been dermatologically tested, however we do suggest that people with sensitivity perform a skin patch test with any topical product before use.

All of the products are formulated and produced in the UK using the finest prebiotic ingredients. Sorted Skin is committed to using environmentally-friendly and sustainable processes, materials, ingredients and packaging, wherever and whenever possible.

The microbiome is the skin’s natural protective layer of good bacteria that lives on the skin’s surface - the skin’s first line of defence. However, when good bacteria is found to be lacking, this throws the system out of balance, which can lead to a flare-up of common skin complaints, such as rosacea, eczema, acne and even intimate skin problems like thrush.

Yes, we offer international shipping to many countries. However, please note that international shipping times and costs may differ from domestic shipping. Make sure to review the shipping options available for your country during the checkout process.

Shipping times can vary depending on your location and the shipping method chosen. Typically, domestic orders within [Country] are delivered within 3-5 business days. International shipping times may range from 7-14 business days, depending on the destination. Please note that these are estimated times and delays may occur due to unforeseen circumstances or customs procedures.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 30 days of the original purchase date. Please ensure that the product is unopened, unused, and in its original packaging for a successful return. Kindly refer to our Returns Policy on our website for detailed instructions on initiating a return.

Initiating a return is easy. Simply contact our customer support team with your order details and reason for return. Our team will guide you through the process and provide you with further instructions on returning the product. Please note that return shipping costs may be the responsibility of the customer, unless the return is due to an error on our part.

We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team immediately. We will gladly assist you in resolving the issue and arranging a replacement or refund as necessary.